Business Process Management Solutions
The Complexity of BPM
First, BPM solutions tend to be complex. Many processes where BPM solutions are implemented are also cross-functional. This leads to a situation in which multiple stakeholders associated with the process may have conflicting ownership claims, turf to protect, and goals and priorities for improvement. Even in organizations where the enterprise has designated horizontal “process owners”, this can still be a problem And since the impacts generated by changing cross-functional processes typically ripple out over a larger number of people than single-function processes, the process (re)design has to be undertaken with great care.
The second reason for BPM complexity is the large number of applications typically involved in supporting cross-functional processes.
Finally, the BPM solution delivery team must have the ability to master multiple skills and vocabularies including Business Analysis, Process Design, technical mastery over BPM platforms, integration skills, IT infrastructure optimization, etc., and reconcile them into a project design that maximizes business value creation yet can be executed within the cultural framework of an IT department. Thus, the first challenge in delivering BPM solutions comes from facing complexity arising from all three major sources: Process, Platforms and People.
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